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How hg66 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your account, process your bKash, Nagad, or Rocket payments, and keep your wallet activity secure.

Account data protectionbKash, Nagad, Rocket wallet privacyYour right to access or delete dataNo third-party data selling

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PRIVACY CONTACT PATHS

Reach Us About Your Privacy Choices

If you want to access the data we hold on your account, request a correction, or ask us to delete your information, our support team handles these requests directly. Raise a privacy query through any of the channels below and we will respond with the specific steps for your request type.

Team online

Live Chat

Start a live chat session from your account dashboard. Our support team can log a formal data access or deletion request during the chat and confirm receipt immediately.

Email Support

Send your privacy request to our support email. Include your registered account name and the wallet number — bKash, Nagad, or Rocket — linked to the account so we can verify your identity.

Account Help Portal

Log into your account and use the Help section to submit a privacy-related ticket. This creates a reference number you can use to follow up on your request status.

What We Collect and Why It Matters

hg66 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect your name, contact details, and account credentials when you register. When you make a deposit or withdrawal through bKash, Nagad, or Rocket, we log the transaction reference and wallet number tied to that payment — never your full mobile banking PIN. Device data such

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as browser type, IP address, and session timestamps are recorded automatically to detect unusual login activity and protect your account from unauthorised access. We may also collect your communication history with our support team so we can resolve account queries accurately. Usage data — which sections
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of the platform you visit and how long sessions last — helps us understand how to improve the account experience. We do not sell your personal data to third parties. Data shared with payment processors like bKash, Nagad, and Rocket is limited strictly to what those
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processors require to complete your transaction. All data handling is subject to the applicable laws of the jurisdiction you access this platform from, and eligibility depends on your local law and eligible regions.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

We use SSL encryption across all account pages and payment screens, so data moving between your device and our servers — including bKash and Nagad wallet references — is encrypted in transit. Internally, access to personal account data is restricted to staff with a direct operational need. We do not retain payment credentials beyond the minimum period required by applicable financial compliance obligations, and we review retention schedules periodically to remove data that no longer serves a legitimate purpose.

Cookies and Session Data We use session cookies to keep you logged in and analytics cookies to understand page usage. You can manage cookie preferences through your browser settings at any time without losing account access.

Account Security Login attempts trigger OTP verification to your registered mobile number. If we detect an unusual session — new device, unfamiliar IP — we flag it and may ask you to re-verify before processing any withdrawal.

Data Retention Account and transaction records are kept for the period required under applicable law. Once that period passes and your account is closed, we delete identifying details and anonymise any residual usage data.

Who to Contact for Changes For corrections to your registered name, mobile number, or linked wallet — bKash, Nagad, or Rocket — contact support with your account ID. Changes to payment details require identity verification before we update the record.

Common Questions About Your Data on hg66

These are the questions we hear most often from account holders about how their information is stored, shared, and managed. If your question is not here, our support team can answer it directly through live chat or email.

We collect your name, mobile number, email address, and the wallet details — bKash, Nagad, or Rocket — you use to fund your account. We also log device and session data for security purposes.

Yes. Wallet references are stored in encrypted form and are only accessed by payment processing staff when verifying a withdrawal or resolving a transaction query. We never store your mobile banking PIN.

Yes. Submit a data access request through live chat or email with your account ID and registered mobile number. We will respond with the details we hold and the format we can provide them in.

Contact support and submit a deletion request. We will process it within the timeframe required by applicable law, retaining only what financial compliance rules require us to keep for the statutory period.

We share data only with payment processors — bKash, Nagad, Rocket — strictly to complete your transactions, and with any authority legally required to receive it. We do not sell your data to advertisers or unrelated parties.

Session cookies keep your login active. Analytics cookies help us improve the account experience. You can disable non-essential cookies in your browser settings; this will not prevent you from logging in or making deposits.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hg66 Handles Your Personal Information

Reach Us About Your Privacy Choices

Live Chat

Email Support

Account Help Portal

How We Protect and Manage Your Account Data

Common Questions About Your Data on hg66

01 What personal data does hg66 collect when I open an account?

02 Is my bKash or Nagad wallet number stored securely?

03 Can I request a copy of the data hg66 holds on my account?

04 How do I ask hg66 to delete my personal information?

05 Does hg66 share my data with third parties?

06 How do cookies affect my account and can I turn them off?

Privacy Policy

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