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Understand the Rules Before You Start

Using hg66 means agreeing to conditions that govern your account, your deposits through bKash, Nagad, or Rocket, and how we handle disputes. Access and eligibility depend on your local law and the region you're in — read these terms carefully before opening an account.

Account EligibilityJurisdiction ConditionsWallet Use RulesDispute ProcessData Retention
hg66 Understand the Rules Before You Start
REACH OUR TEAM

Contact Us on Legal or Account Questions

If you have a question about how these terms apply to your account, or you need to raise a transaction dispute, our support team handles legal and account queries through the channels below. Bring your account details and wallet reference number when you get in touch — it speeds up every conversation.

Live Chat Start a live chat session from the account dashboard. Share your wallet reference number and account ID so our team can pull up the transaction immediately.
Email Support Send a written query to our support address for formal legal questions or dispute documentation. We respond to email in the order received during support hours.
Help Centre The Help Centre holds answers on account eligibility, wallet verification steps, and what happens when a bKash or Nagad deposit doesn't clear against your account.
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Security and data handling are part of the legal framework your account operates under. We apply wallet-number verification on every bKash, Nagad, and Rocket transaction to confirm the sender matches the registered account holder. Your account data is retained for as long as your account is active and for a period after closure as required by applicable conditions. You can request a copy of the data we hold or ask for corrections through the support channel.

Wallet Verification

Every deposit from bKash, Nagad, or Rocket is matched against the mobile number registered on your account. Mismatches are held and flagged for manual review.

Cookie Use

We use session cookies to keep your account logged in and functional cookies to remember your preferred deposit method. You can clear cookies through your mobile browser settings.

Data Requests

To see what data we hold on your account, or to request a correction, contact support via live chat or email with your account ID and registered wallet number ready.

Account Closure

Closing your account does not immediately erase all records. Retention periods apply under our operating conditions. Contact support to begin a formal closure and data review request.

Common Questions About These Terms

These questions cover what our legal terms mean for your account day to day — eligibility, wallet rules, data rights, and what to do if something goes wrong with a transaction.

Access depends entirely on your local law and eligible region. These terms do not override local legal restrictions. Check your own legal position before opening or using an account.

Contact support with your bKash transaction reference and the amount sent. We check the sender number against your registered wallet and trace the transaction from there.

Yes. All three wallet rails — bKash, Nagad, and Rocket — fall under the same transaction and verification conditions set out in these terms. The rules apply equally to each.

Start with live chat or email support, providing your account ID and wallet reference. If the issue isn't resolved at that stage, our terms set out the escalation path from there.

Yes. Send a data request through our support channel with your account ID and registered mobile number. We'll confirm what data we hold and how long we retain it.

When we update these terms, the updated version is posted on this page. If you keep using your account after that, you're agreeing to the revised conditions as they stand.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.